1. The agreement
These terms ("Terms") form a binding contract between you and Lossless, Inc. ("Lossless," "we," "us"). They govern your use of the Lossless service — the web, desktop, and mobile applications and any associated APIs and connectors (the "Service"). By creating an account, signing in, or otherwise using the Service, you agree to these Terms, to our privacy policy, to our data retention & deletion policy, and (if you are processing personal data of others through Lossless) to our data processing addendum.
If you are agreeing on behalf of a household, family office, single-member entity, or small business, you represent that you have authority to bind that group to these Terms and that the other members understand what is being shared.
Important provisions you should read carefully: Section 5 (AI features), Section 6 (not professional advice), Section 16 (warranties), Section 17 (limitation of liability), Section 18 (indemnification), and Section 19 (arbitration and class-action waiver, with a 30-day opt-out).
2. Your account
- You must be at least 16 years old to create an account, and if you are between 16 and 18 you must have a parent or guardian's permission.
- You are responsible for keeping your credentials secure. We recommend SSO with a passkey, and we require multi-factor authentication before you can connect any financial or legal data source.
- You are responsible for everything that happens under your account, including the actions of any household members or collaborators you invite.
- If you discover unauthorized access or suspect compromise, notify us at security@lossless-ai.com immediately.
- One person, one account. Sharing credentials defeats most of our safeguards and is a breach of these Terms.
3. Acceptable use
You may not, and may not allow anyone else to:
- Connect data sources you do not own or do not have a clear right to read.
- Use Lossless to surveil, stalk, build dossiers on, or harass any person beyond what is lawful and proportionate to your legitimate purpose.
- Use Lossless to make an "adverse action" decision against a tenant, applicant, employee, or counterparty under the Fair Credit Reporting Act (FCRA), ECOA, Fair Housing Act, or analogous law, unless you independently comply with those statutes. Lossless is not a consumer reporting agency.
- Upload data you are prohibited from sharing — including PHI under HIPAA (no BAA offered), records covered by attorney-client privilege without counsel's agreement, classified or export-controlled material, or records subject to IRC §7216 without a §7216-compliant written consent.
- Upload data of minors (children under 13).
- Reverse-engineer, scrape, rate-limit-evade, frame, or build a competing service from the Service.
- Resell, sublicense, rent, lease, or white-label the Service without a separate written agreement.
- Use Service outputs to train a competing AI model, embedding system, or data-graph product.
- Probe, scan, or stress-test the Service (penetration testing requires our prior written authorization).
- Interfere with the Service's integrity, security, or availability.
4. Connected sources & third-party data
The Service works by reading data from third-party sources you authorize (each a "Connector"). When you grant a Connector, you authorize Lossless to read the data within the scope you select, and to derive, summarize, link, and store records, for the purpose of providing the Service to you.
- Connectors are governed by the third party's own terms and may break, change, deprecate, or rate-limit without notice.
- When you grant a Connector, you represent that you have the right to do so. For shared resources, the data may include information about other people. You are responsible for any consent or notice obligations you owe those other people.
- You may disconnect a Connector at any time. You choose at disconnect time whether to also purge previously imported records.
- Financial Connectors (Plaid) transmit account credentials or tokens; we treat those at the highest sensitivity tier.
5. AI features and their limits
Lossless uses AI — large language models, embeddings, and related techniques — to summarize, link, classify, and answer questions.
- Providers. Anthropic, OpenAI, Google Vertex AI. Current list at subprocessors. We send the minimum content needed; we do not send stored credentials, OAuth tokens, or payment instruments.
- No training on your data. Contractually required. Where a provider default differs, we set per-call no-training / no-logging flags.
- Outputs are predictions, not facts. They may be incorrect, incomplete, misleading, or out of date.
- Decision support, not decision making. Do not use AI outputs as the sole basis for adverse decisions about other people.
- Tool use. The Service requires explicit confirmation before any action that writes to a Connector, sends a message, or moves money.
- No biometric extraction. The Service does not extract voiceprints or face geometry from media.
6. Not professional advice
Lossless is software. It is not a licensed advisor of any kind. Specifically:
- Financial. Derived numbers may lag, double-count, or omit transactions. Reconcile independently for tax, audit, or regulatory purposes.
- Tax. Categorizations are starting points, not filing positions.
- Legal. Narratives and case analyses are software output, not legal advice. They may jeopardize privilege over underlying communications. Consult counsel before relying on or sharing them.
- Healthcare. Not HIPAA-covered. Do not upload PHI.
- Crisis. Not a counselor. In crisis, contact emergency services or 988 (US).
7. Fees, trials & refunds
- Free plan: $0/mo, with limits described on pricing.
- Paid plans: pricing on pricing. USD; excludes taxes. 30 days' notice for price changes.
- Free trial: converts to paid at end unless canceled.
- Auto-renewal: cancel any time; effective end-of-term; no partial-period refunds.
- Failed payment: we email and retry. After 14 days, the account moves to Free.
- Taxes: your responsibility.
8. Your data & license to us
You own your data. You own Customer Data and the derived records.
You grant Lossless a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, analyze, summarize, link, embed, index, and back up Customer Data solely to provide the Service to you. This terminates when you delete the data, subject to: completion of in-progress operations; the 24h primary / 30d backup deletion windows; legally required retention; legal holds.
An instant-delete option requires a typed attestation (retention §8).
You are responsible for the lawfulness of the data you connect.
9. Our intellectual property
The Service, including software, interfaces, designs, logos, documentation, and the "Lossless" brand, is owned by us or our licensors. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for personal or internal business purposes.
10. Feedback
Feedback (suggestions, bug reports, requests) is licensed to us perpetually, irrevocably, worldwide, royalty-free for any purpose. Feedback is not Customer Data.
11. Availability
We aim for 99.9% monthly availability and publish status at status.lossless-ai.com. Maintenance windows announced 24+ hours in advance.
12. Beta features
Beta / preview / experimental features are "AS IS," subject to change or removal, and excluded from availability commitments.
13. Export & sanctions
Not for use by anyone subject to U.S. sanctions or in an embargoed country.
14. Changes
30 days' email notice before changes take effect. Material changes that expand data use require explicit re-consent. Past versions in version archive.
15. Suspension & termination
- By you. Delete from Settings → Account → Delete account. Standard or instant.
- By us. For material breach, uncontrollable compromise, legal risk, or service discontinuation. Reasonable notice where practical.
- Survival. Sections 6, 8, 9, 16–21 survive termination.
16. Warranties & disclaimers
Reasonable skill and care. Otherwise, to the maximum extent permitted by law, the Service is "AS IS" and "AS AVAILABLE" without warranty.
17. Limitation of liability
To the maximum extent permitted by law: no indirect, incidental, consequential, special, exemplary, or punitive damages. Total aggregate liability capped at the greater of (a) the amount you paid Lossless in the prior 12 months, or (b) USD $100.
Carve-outs: fraud / willful misconduct, gross-negligence personal injury, IP infringement, indemnification obligations, mandatory-law liability.
18. Indemnification
By you. Indemnify Lossless for third-party claims arising from your breach, unauthorized use, Customer Data (including claims by tenants / correspondents / co-owners), use of AI outputs for unlawful adverse decisions, or IP/privacy infringement.
By us. We defend you against third-party claims that the Service infringes a U.S. patent, copyright, or trademark.
19. Disputes, arbitration & class waiver
- Informal first. Email legal@lossless-ai.com; 60 days of good-faith discussion.
- Binding arbitration. JAMS Streamlined Rules, San Francisco (or videoconference).
- Exceptions. Small claims; injunctive relief for IP/confidentiality/security.
- Class-action waiver. Individual proceedings only.
- Opt-out. Within 30 days of first acceptance, write to legal@lossless-ai.com.
- EU/UK. Mandatory local consumer rights unaffected.
20. Governing law
California law (no conflict-of-laws). Exclusive jurisdiction for non-arbitrable claims: San Francisco County state and federal courts.
21. Miscellaneous
- Entire agreement; severability; no waiver.
- Assignment requires our written consent.
- Force majeure applies.
- Notices to account email / legal@lossless-ai.com.
- California Dept. of Consumer Affairs: 1625 N. Market Blvd., Suite N-112, Sacramento CA 95834, (916) 445-1254.
22. Contact
Lossless, Inc.
548 Market Street #84301
San Francisco, CA 94104, USA
Legal: legal@lossless-ai.com
Security: security@lossless-ai.com
Privacy: privacy@lossless-ai.com